A Study on Customer Satisfaction with Pantaloons - 3949 Words

A STUDY ON CUSTOMER SATISFACTION WITH PANTALOONS CHAPTER 1 INTRODUCTION TO THE STUDY The Indian Retail Industry is the largest among all the industries ,accounting for over 10 percent of the country’s GDP and around 8 percent of the employment.The Retail Industry in India has come forth as one of the most dynamic and fast paced industries with several players entering the market. Modern retailing has emerged in India in the form of bustling shopping centres,multi-stored malls and large complexes that offer shopping,food and variety of ways of entertainment. This study mainly deals with the customer’s perception towards Pantaloons,which is a retail†¦show more content†¦M.D.Rashid Khan(2008)[3] has undertaken a study on customer perception on the marketing strategies followed by Pantaloons for brand building.This study states that a customer thinks in different ways and this is termed as consumer behaviour.A customer wants to get the full value of his/her money and full satisfaction from the product.If the store succeeds to satisfy the customer,then the store can easily form their brand image.The store should make a good strategy regarding all aspects of business. Puccinelli,Nancy.M.Goodstein,Ronald.c,Grewal (2009)[4] have undertaken a study on customer experience management in retailing:understanding the buying process.This article states that retailers greater understanding of consumers can enhance customer satisfaction and retail performance.This article seeks to enrich the understanding of existing consumer behaviour literature and suggests specific elements of consumer behaviour goals,schema etc that play an important role during various stages of consumer decision process. Ahmad Jamal,Mohammad Al-Mari (2007)[5] have undertaken a study on exploring the effect of self-image congruence and brand preference on satisfaction.This articleShow MoreRelatedStudy of Loyalty Programs1278 Words   |  6 Pagesbase for the study and given an overview of the areas where the research could be done. It has also provided me with the relevant facts. Objective of the study: Study of loyalty programs of Shoppers Stop and Pantaloons. †¢ Are these programs really effective in enhancing the customer experience. †¢ How much profitable does the loyalty programs prove to be, for a customer centric apparel retailer. Most customers hold several loyalty cards of competing retailers. Past studies looking into theRead MoreProject Report on Big Bazaar, Hubli7325 Words   |  30 Pages This project briefly covers the study of marketing in the organization. CHAPTER-2 INTRODUCTION OF THE STUDIES As a part of BBA II year III semester students Archana Shilpa of Karnataka arts College Dharwad, Department of Management Studies, has visited a Big Bazaar it’s a Multinational Company. It is placed in many cities but we did our project in Hubli. We are placed here by our trainee to acquire practical knowledge. We as students of Management Studies are very grateful to the co-ordinatorRead MoreCustomer Satisfaction at Big Bazaar†13098 Words   |  53 PagesCUSTOMER SATISFACTION AT BIG BAZAAR† CERTIFICATE GUIDE CERTIFICATE DECLARATION ACKNOWLEDGEMENT TABLE OF CONTENTS 1.INTRODUCTION 2.RESEARCH METHODOLOGY 3.REVIEW OF LITERATURE 4.PROFILE OF THE COMPANY 5.ANALYSIS AND INTERPRETATION OF DATA 6.SUMMARY OF FINDINGS, CONCLUSIONS AND RECOMMENDATIONS 7.BIBLIOGRAPHY 8.ANNEXURE CHAPTER 1 INTRODUCTION The word Retail originates from a French-Italian word. Retailer is someone who cutsRead MoreUnderstanding Of Mpm And Measuring Improvement Essay1809 Words   |  8 PagesRESEARCH PROPOSAL Study objective: Understanding of MPM and measuring improvement in store sales . INTRODUCTION Retail enterprise is a kind of commercial enterprise with high level of competition. The success of retail business depends on how fast can a retailer recognize consumer behavior and buying pattern. Retail business must focus on the factor affecting consumer buying pattern and elements that shifts customers buying decision. Store atmospheric attributes (which include shade, lighting fixturesRead MoreBig Bazar Layout1608 Words   |  7 PagesPROJECT TITLE : A study on layout of Big Bazaar,Noida. INTROUCTION: Big Bazaar is a chain of shopping malls in India currently with 29 outlets, owned by the Pantaloon Group. It works on same the economy model as Wal-Mart and has had considerable success in many Indian cities and small towns. The idea was pioneered by entrepreneur Kishore Biyani, the head of Pantaloon Retail India Ltd.Big Bazaar, the flagship retail chain of the Future Group, is on the verge of achieving a unique milestone in theRead MoreRetailing and Big Bazaar12258 Words   |  50 Pages A Project Report on CUSTOMER PREFERENCES IN CHOOSING BIG BAZAAR, RTC ‘X’ ROADS. 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Reference Bibliography Annexure-Questionnaire DECLARATION I, KARAN VERMA student of B.COM (HON.)(2010-2013) batch studying at DAYALBAGH EDUCATIONAL INSTITUTE AGRA ,declare that the project work entitled on â€Å"CUSTOMER SATISFACTION WITH REFERENCE TO BIG BAZZARRead MoreBig Bazar vs Spencers4184 Words   |  17 Pages[pic] IISE Managerial Economics RESEARCH STUDY ON: GROUP NAME: RAPTORS GROUP MEMBERS: S.Shazan Husain, Pradeep Pandey, Sandeep Maurya, Abhishek Mishra, Anand Awasthi PGDM 1ST YEAR SUBMITTED TO: DR.SHWETA SRIVASTAVA [pic] Acknowledgement We take this opportunity to express our profound gratitude and deep regards to Dr. Shweta Srivastava for her exemplary guidance, monitoring and constant encouragement throughout theRead MoreRetailing in India – Emerging Trends Potentialities2666 Words   |  11 Pagesworlds largest industries exceeding US$ 9 trillion †¢ 47 global fortune companies 25 of Asias top 200 companies are retailers †¢ Dominated by developed countries †¢ US, EU Japan constitute 80% of world retail sales. †¢ Biggest player in India is Pantaloon Retail India Limited. Percentage of Organized Retail USA - 85% Taiwan - 81% Malaysia - 55% Thailand - 40% Brazil - 36% Indonesia - 30% Poland - 20% China - 20% India - 3% Retailing – Indian scenario: The retail sector in India is highly fragmentedRead MoreA Study If the Differentiation Strategies Among Retail Chains8980 Words   |  36 PagesA study of the differentiation strategies among retail chains (Project work towards partial fulfilment of assessment in the subject of Service Marketing) Submitted by: Submitted to: Akshay Vasishtha Dr. Archi Mathur Roll Number - 671 Asst. Professor Semester- V Faculty of Management National Law University, Jodhpur Summer Session (July-November 2011) TABLE OF

Importance of Interpersonal Communication Free Essays

Interpersonal Communication Effective interpersonal communication helps us express ourselves and share our thoughts and opinions with the people around us. Learn how this effects different areas of our lives, especially in our workplaces. Ads by Google Happy Marriage Secrets    Want to Fireproof Your Marriage? Do Marriage God’s Way   BiblicalCounselingInsights. We will write a custom essay sample on Importance of Interpersonal Communication or any similar topic only for you Order Now com Enlarge ImageTo effectively communicate, we must realize that we are all different in the way we perceive the world and use this understanding as a guide to our communication with others. ~ Anthony Robbins Interpersonal communication is the process that helps us express our feelings, ideas, and thoughts and share them with the people around us. Efficient interpersonal communication is a very good quality that helps people in every aspect of life be it personal or professional. It is the process where a person expresses his thoughts, converts the thoughts into a well designed message and sends the message across a communication channel (oral, visual, written, etc) and the receiver receives the message and responds to the message and sends his reply via the communication channel. Interpersonal communication can be a formal dialog between two people at a workplace, or even an informal tete-a-tete between two friends. Communication can occur with or without words and through a number of communication media. 1. Oral Communication (Speaking face-to-face or on the phone) 2. Written Communication (Writing emails, letters, instant messaging and texting) 3. Visual Communication (Body Language or sign language) Factors that Determine the Efficiency of Communication 1. Clarity of Message: The way in which the sender presents a message plays an instrumental role in the success or failure of the communication process. A message should be formulated taking into account the receiver’s frame of mind and simple message formulation that conveys the correct meaning. 2. Communication Channel: Choose the right communication channel according to the situation and the receiver. For example think whether in a particular situation having a face-to-face conversation would be a better option instead of speaking on the phone, or writing an email. . Rapport between Sender and Receiver: If the sender and the receiver share a common background and have faced similar experiences, it increases the mutual understanding level and hence enhances the outcome of the communication process. The development of rapport will depend on the educational background, social background, family upbringing and the kind of experiences the person has come across. Styles of Interpers onal Communication There are various styles of this form of communication and that we adopt into our lives depending on how we need it. Controlling Style The controlling style is actually a style of interpersonal communication wherein the sender leaves little or no room for the receiver to provide feedback or reply. People who are generally senior in workplace hierarchy use it to communicate with their subordinates and although this style might prove to be an efficient form of communication during crisis situations, it can intimidate the receiver or the audience and can actually create a communication gap. Egalitarian Style The Egalitarian style is much more efficient than the controlling style since it facilitates healthy two-way communication wherein information is shared mutually. This style of communication encourages the participants to express their ideas and hence creates a cooperative and healthy atmosphere. Structuring Style The structuring style is generally used to communicate specific goals and bring coordination to an organization. To avoid making this a one-way conversation it is always better to modify this style and keep it more open to responses from the audience. Dynamic Style This is style is a high-energy approach which involves use of motivating words and phrases to encourage the person to get inspired and achieve a certain goal. However this style cannot function when the receiver does not have enough knowledge about the required action desired out of him/her. Relinquishing Style The relinquishing style is highly open for ideas to the extent that it can transfer the responsibility of the communication to the receiver. This style of communication works well when the sender and the receiver are equally interested in carrying the conversation ahead. Withdrawal Style It is ironic to call this process a style of interpersonal communication since the withdrawal style is basically the failure or lack of communication. This is a style is where a person shows complete disinterest to participate in the communication process or carry it forward. By Uttara Manohar Last Updated: 9/30/2011 Ads by Google Knowing your Personality    Most detailed Personality Assessment on the Internet   www. personalitybook. com Leading M-Wallet Platform    TagPay powers mobile money services in over 30 countries worldwide. www. tagattitude. fr Free Training Materials    Instant Download, Trainer Resources Training Games, Exercises and Tools   www. trainerbubble. om Elite Process Service    Colorado Springs Pueblo Canon City ;amp; All Of Colorado 719. 362. 5556   www. processservicecolorado. com communicating    Wanna guilin tours info? Here it is credit-based, keep improving. www. guilinprivatetours. com Plastic Recycling Line    Plastic Recycling Line High Quality,Low Price,Inquire Now! www. PuRui-China. com Marriage With Foreign Men    Foreign Men Seek African Ladies For Dating ;amp; Marriage. Join F ree Today! KenyanCupid. com/Marriage Read more at Buzzle:  http://www. buzzle. com/articles/interpersonal-communication. html Interpersonal Relationships at Work Interpersonal relationships at work are really important for carrying out the daily processes with effective communication and understanding among employees†¦ Ads by Google Team Coach Training    Certified coach training in Joburg 19-20 Nov – track to ICF credential   www. enterprisecoach. co. za/ICF-cert A cardinal principle of Total Quality escapes too many managers: you cannot continuously improve interdependent systems and processes until you progressively perfect interdependent, interpersonal relationships. – Stephen R. Covey In today’s corporate world, there is a need for work to be done as quickly as possible. And for this purpose, working professionals need to have good relations between each other. Healthy professional relations can be maintained by effective workplace communication and teamwork. Interpersonal relationships gradually develop with good team participation and communication with other members. On the other hand, these relationships may deteriorate when a person leaves the group and stops being in touch. In order to create and maintain these relationships , you need to consider some simple, yet significant aspects. Importance of Interpersonal Relationships at Work You can say that everything at the office depends on good relationships between employees and the management. Interpersonal relationships are absolutely essential, as they help workers to have a mutual understanding between themselves. The main benefit is that they work in a team. And it is a proven fact that if you need to reach a goal or a target in your process, you necessarily have to work together in a team. If there are healthy interpersonal relationships in the team members, they certainly tend to work collectively towards the prescribed goal. Teamwork also contributes a lot to a healthy work environment. Employees feel good to work if there is a favorable environment at the workplace. If employees have a mutual understanding with each other, there are very less chances of any kind of workplace conflicts. It is also been observed that strong interpersonal relationships lead to motivation among employees. Using Interpersonal Skills at Workplace Communication is one of the most crucial interpersonal skills to be practiced at the workplace. Without effective interpersonal communication, there will not be a smooth and clear flow of ideas, resulting in confusion. A true professional will always talk to other executives, with looking directly into the eyes. Always smile when you speak with others, in a face to face talk or even on the phone. The smile will make others comfortable and it will also be apparent in the tone while on the phone. While you speak, make sure your tone is humble and not authoritative, even if you are the boss. Consider helping your colleagues a privilege, with always being happy to help. A very effective way of maintaining healthy interpersonal relationships is to appreciate the efforts in front of everyone. Honoring and considering suggestions and views of other members in the team is a very good method of teamwork. When communicating with other executives, it is fine if you add a bit of humor to the scene, just to release the stress and tension involved. Make sure you do not get involved in the blame game. Always ensure that you stick to what you said you will do. Fulfilling commitments is one major aspect that you will have to consider in creating good business relationships. It is a good idea to share what you recently accomplished and found out. This creates a feeling of openness among the team members. One important point to note is that you will only be satisfied with your job if there are healthy interpersonal relationships at work. By Stephen Rampur Published: 7/13/2010 Ads by Google Happy Marriage Secrets    Want to Fireproof Your Marriage? Do Marriage God’s Way   BiblicalCounselingInsights. com How to be a Pilot    Commercial, Private Pilot Training Accredited Pilot and Flight School   EpicFlightAcademy. com Read more at Buzzle:  http://www. buzzle. com/articles/interpersonal-relationships-at-work. html How to cite Importance of Interpersonal Communication, Papers